Business Management

Improve morale and increase employee effectiveness by more closely aligning your employees’ job titles with the value that they provide.

If we properly project a fun atmosphere when our customers are shopping, they are more likely to have a positive experience and keep coming back for more.

Superior Service In The Heartland

The housing market is in the tank. Gas prices are at all-time highs. Banks are reluctant to hand out loans. The economy is slow, and Americans are carrying record levels of consumer debt. You don’t have to be a rocket scientist to know this means that sales of luxury items like motorcycles are going to

The impetus behind the development and refinement of systems in any business is to streamline operations, increase efficiencies and, thus, increase profits.

Business owners and managers become better suited at handling adversity over time, gaining the ability to listen to customers’ problems and respond with better solutions. This deadened sense of panic is, perhaps, the most important step in the development of any business owner/manager.

Is letting your people explore other employers really the realm of the devil’s playground?

Fun for sale

Your sales department may get customers through your door, but your service department keeps them there. “In these economic times,” says Tim Buechele, parts and accessory manager of Hammond (La.) Harley Davidson, “customers are paying more attention to preventative maintenance. They are investing in what they have, which means taking care of their existing vehicle.