Tips for Servicing Adventure Bikes

This month, we’re digging into the world of adventure bikes, or ADV bikes, with a focus on all the luggage and assorted accessories that get bolted to them. We will look at how these items relate to the service department and discuss a few important tips to remember when one of these bikes arrives for service.

Anyone who has spent even a few moments around adventure bikes knows that owners love to load them up with accessories — from luggage, phone mounts and cup holders to auxiliary lights, crash bars, extra fuel tanks, dog carriers, camping gear, spare tires and additional reflectors, to name a few. While adventure bike enthusiasts may not have an interest in the flashy neon light trend, they certainly have a deep appreciation for practical accessories that enhance their riding experience.

Tailoring Packages to Customer Needs

It’s essential to have an in-depth conversation with customers about their intended use of the bike. Make sure the accessories they choose align with their riding style and needs. For example, if a customer only plans on light gravel roads and weekend camping, he or she may not need an extra fuel tank. However, a sturdy luggage rack for a tent and drinking water would be more practical. If your business frequently installs these types of items, consider offering package deals tailored to different types of riders.

When recommending accessories, it’s important to be non-judgmental and supportive of the customers’ visions for their bikes. Whether they dream of crossing the Sahara or just enjoy the idea of having a capable adventure bike, your enthusiasm should match theirs. Avoid the temptation to “one-up” their plans; instead, offer packages that cater to various scenarios:

1. The Camper: This package could include luggage racks and extra capacity-oriented items for carrying camping gear and supplies.
2. The Explorer: Designed for long-distance travel, this might feature extra fuel tanks and lightweight luggage to keep the bike manageable.
3. The Year-Rounder: For those who ride in all conditions, offer heated seats, grips and wind protection to enhance comfort during cold weather.

Weight and Balance: Accessories and Suspension

Some customers prefer to have accessories installed by the service department. One critical factor that is often overlooked is the weight balance of the bike. For instance, a 3-gallon auxiliary fuel tank can add approximately 24 pounds, which can cause the bike to pull to one side. It’s advisable to balance this by installing a similar weight on the opposite side or, ideally, positioning such items centrally.

Another key consideration is the bike’s suspension. If customers are nearing the weight limits of their bikes, suggest a suspension upgrade. Alternatively, invite them to bring their bikes in fully loaded so you can make adjustments to optimize handling. Offering this personalized service builds customer loyalty and demonstrates a commitment to their riding experience.

Maintaining Saddlebags and Luggage Racks

Saddlebags and luggage racks are among the most popular accessories for adventure bikes. During routine service, it’s crucial to check the fasteners and brackets on these items for proper torque and inspect them for signs of fatigue or damage. ADV riders often don’t consider the amount of weight they load into their luggage, which can exceed the manufacturer’s recommended capacity. Although these mounts are typically stout, overloading them can still lead to issues. As a result, it’s important to examine mounting brackets for cracks or damage, especially since these components are sometimes designed to double as protection in low-speed drops.

Cracks and damage frequently occur around bolt holes and areas that experience flex. If you discover a crack, it may be tempting to weld the bracket. However, keep in mind that these brackets are often constructed with weight limitations in mind, so they may be made from thinner materials. The heat from the welding can weaken the structure further, making it more prone to cracking. Even if you are comfortable welding it, you should consider that it is a customer’s bike, and if the weld fails, it will not show the service department in a positive light. The best practice is to replace damaged brackets to ensure the customer’s safety and the bike’s reliability.

Once you have their bikes ready to go, encourage customers to tag your shop in their social media posts about their latest adventures. Positive word-of-mouth and shared experiences help build a community and foster a sense of connection with your business.

By focusing on these aspects, you can ensure that your service department not only maintains the bikes effectively but also enhances the overall experience for your adventure-seeking customers.