This episode of the Road to AAPEX takes us to Grand Rapids, Michigan, for a trip to Auto-Wares, where host Joe Keene learns about the company’s history, operations and distribution of auto parts. Auto-Wares works closely with manufacturers like BCA Bearings, a division of NTN, to ensure high-quality OE replacement parts are delivered to where they’re needed most.
That leads us to our next stop: NTN’s Mt. Prospect, Illinois, location. There, we take a close look at the company’s focus on manufacturing high-quality products. NTN also discusses the importance of AAPEX as a platform to showcase new products and to connect with customers. Then, it’s back to Michigan and Tamrox Automotive in Jackson for an NTN wheel bearing replacement. Watch the video for a demonstration of the process and for insights on customer service and technician retention.
Be sure to check out the previous episode of this season’s Road to AAPEX here:
- Episode 1: The Future Legacy of the Automotive Aftermarket
- Episode 2: The Colorful History of the Aftermarket
- Episode 3: A Look at Oil Filtration With Wix
- Episode 4: How Modern Repair Shops Have Evolved
- Episode 5: The Manufacturer, the Distributor and the Shop
- Episode 6: The Evolution of Automotive Belts and Hoses
- Episode 7: The Evolution of Ignition Systems
- Episode 8: Advanced Calibration Technology Is Transforming Automotive Service
- Episode 9: Exhaust System Evolution
