Do you have a system to integrate new employees into the company when they are hired?
We all know customers who turn selling a motorcycle into a real chore. How do you deal with clients like this?
To me, Santa Monica Triumph epitomizes the way every powersports shop could be run.
Obviously, the bottom line is important, but that does not mean you have to sacrifice that small shop feel.
You have to ease into the changes and let the staff (and the management) have time to buy into new ideas.
If you’re serious about social media and connecting with younger generations, you need to hire someone full time.
Every employee should be dressed in such a way that it’s instantly obvious they’re employed there, and that they’re part of the team.
Every staff member can’t know everything. I certainly don’t know everything, but to say, “I don’t know,” is inexcusable.
Keeping staff happy and motivated comes in many forms, but how they’re paid is paramount.
You’re better to have no racers than the wrong racers.
Go out and find the units to dress up — there’s lots of extra profit to be made.
When it comes to e-bikes, it’s the wild, wild West out there.
