If you’re trying to motivate your department or company, first make sure you have clean goals with a deadline, and make sure you model your own success.
It’s about fixing your money mindset first, then learning how to sell solutions. It’s not just answering questions or kicking a problem down the road.
Hitting that next level, regardless of what that dollar amount is, takes constantly refining workflow and documentation.
Consumers are smarter than we give them credit for. We are seeing the shift away from customers putting up with bad salespeople.
How does the parts department learn to thrive in a world that doesn’t prioritize our knowledge and skillset?
When it comes to creating a foundation of training in the dealership, it can take a while. But, we seem to be one of the industries that doesn’t really prioritize it.
If you can’t run into your customers at Walmart on a Sunday night and feel comfortable, then you’re not doing it right. The soul leads to the sale.
In the relationship between an employee and a company, the makeup of that is more than just what we are paying them.
There are four things to add to your “beat the bloat checklist.” This advice applies if you run a department or own the dealership.
Breaking down the art and science of a well-designed, customer-focused, profit-friendly parts package.
Success isn’t a fluke, and it’s not luck. It’s a strategy.
